Frequently Asked Questions
While we understand the initial appeal in having a “free pet sitter,” a Certified Professional Pet Sitter has extensive experience, training, and resources to ensure your pets are safely and properly cared for. It is likely your friend may not have:
– Knowledge of local veterinarians and pet emergency care facilities.
– Reliable and safe transportation to get to and, if needed, transport your pet.
– A service guarantee to be available when requested.
– Years of experience and an established clientele.
– A membership with a national pet care association, such as PSI or NAPPS.
– Pet First Aid/CPR training and certification.
– Certified Professional Pet Sitter completion.
– Insurance and Bonding protections.
– And more!
As professional Pet Sitters, all of these qualifications and more are what justify our prices, including a code of professional conduct and standard for all our staff. Rest assured, our services, coverage, and Service Agreement contract offers protection and peace of mind for you and your beloved pets, certainly more than a “free pet sitter” can.
Bipetual Care obtains certifications, and is a member of the established association Pet Sitters International (PSI), to demonstrate proper qualification and professionalism within the pet care industry. Our founder has completed the Certified Professional Pet Sitter (CPPS) exam through PSI and all of our staff are trained and certified in Pet First Aid/CPR through Pet Tech. All current staff maintain these certifications by renewing them every 2-3 years in order to stay up to date on safety and care for pets. Pet Tech and PSI are organizations aimed at providing Pet Sitters with continued education and resources to give the best possible service to clients and care for their pets.
Bipetual Care is firm on the prices set on our service rates and they are non-negotiable. We do offer clients account credit who partake in our Referral Program: Current clients receive $10 credit for every new client they refer Bipetual Care to who successfully book with us. New clients must give the first and last name of the client who referred them, and once confirmed the new client will receive 10% off their first booking! Clients also receive $5 credit on each of their existing pet’s birthday (or adoption day) to celebrate and show our appreciation for our furry friends!
You will meet and be given a primary and secondary Pet Sitter assigned to you and your pets. That way if the primary Pet Sitter is unavailable, the secondary Pet Sitter can provide the service as a contingency. If in the event both are unavailable due to bookings or emergencies, another Pet Sitter under Bipetual Care will be provided to complete your requested service. All of our Pet Sitters are thoroughly trained, certified, vetted and background checked before they are hired to offer services.
Yes, through our administrative software Scout for Pet Owners, the Pet Sitter will send a report card with pictures of the pets via email (please check spam folder if not initially received), followed by a courtesy text to notify service is completed and report card sent. For House Sitting services, the Pet Sitter will send a report card once a day, at the end of each day, via email and, if requested, can offer additional updates via texting or messaging through WhatsApp from Bipetual Care to the client. Clients can also review report cards through the Client Portal.
Bipetual Care’s general call hours are weekdays Monday-Friday from 8:00am-5:00pm. Outside of those hours, clients can text anytime and Pet Sitters will only answer or follow up with calls from clients they are currently servicing, so yes you may call or text to check in on your pets during your booking. Booked clients can also call, message, or video chat with Pet Sitters on WhatsApp during an extended service such as House Sitting or Overnights.
Bipetual Care offers both House Sit and Overnight services. Our House Sit service is an all-around package of daytime and overnight care that includes the Pet Sitter spending many hours in the client’s home caring for the pets and tending to the home. The House Sit rate is charged by day to cover labor costs and any same-day extensions if the client is unexpectedly delayed to arrive home on the last day. For clients who do not need as much daytime care for their pets, we offer Overnight as an alternative service to meet these needs.
Our Overnight service is purely staying the night with a specific time frame in place for the Pet Sitter. The client can request how long the shift will be (between 12 hours, 14 hours, and 16 hours) and schedule the Pet Sitter’s arrival time between 6pm-8pm. For example, if the client requests to book a 16 hour shift and for the Pet Sitter to arrive at 7pm, then the Pet Sitter will depart the following morning at 11am. If the client is unexpectedly delayed to arrive home, they can request a Drop-in Visit service during the day for the Pet Sitter to tend to their pets if needed.
Bipetual Care offers additional services for pet sitting (House Sitting, Overnights, and Drop-in Visits) versus walking (e.g., Dog Walking, Cat Walking). Pet sitting services include feeding the pets, administering medications, cleaning litter boxes, and handling household tasks (e.g., fetching mail, watering plants). Walking services, on the other hand, focus more on exercise and offering the pet a chance to exert energy, and includes giving the pet water and a reward treat at the end of the service. If, for example, a client needs their pet to be walked and given medication in the same visit, they can request a Drop-in Visit service and specify they would like their pet to be walked as well.
Bipetual Care offers pet walking services for dogs, cats, and horses of all sizes and personalities. However, we have policies Pet Sitters and clients must follow for the safety and wellbeing of the Pet Sitter and pets.
Pet Sitters will not walk pets in inclement or hazardous weather conditions, including extreme temperatures (below 22°F or above 85°F) and natural disasters (e.g. thunderstorm, hailstorm, blizzard). In these events, the Pet Sitter will replace the walk with a quick potty break and indoor playtime for active pets, or quality time for quiet pets. If the client is home, the Pet Sitter will instead shorten the walk time and adjust the cost of the service accordingly. If the weather creates dangerous conditions for driving, the Pet Sitters are allowed to cancel their services for their own safety, and Bipetual Care will issue full refunds to clients.
Pet Sitters will not walk any pets off-leash while outside in open areas. Pets are only allowed free roam in the client’s home or a secure outdoor area (e.g., fenced yard, enclosed arena). Pet Sitters will not walk any pets with retractable leashes, as they are a dangerous risk causing serious injury in unexpected situations, and pets must have a durable collar (with tags), leash, harness, halter, and/or lead rope to keep them secure from potentially escaping.
Our Pack Play service offers walking a group of 3-5 dogs together at a local dog park or trail path in the daytime under safe weather conditions. This service is not offered during winter season, and will be canceled if there is unexpected hazardous weather. For this service, dogs need to have a friendly and social temperament with other dogs, have good leash manners, and must be up to date on all core vaccinations (e.g., rabies, distemper, parainfluenza) and flea preventative to meet screening requirements.
Packs are set up based on the location of clients, most accessible park or trail, and best day of the week that works for the Pet Sitter. For example, if four neighbors in the northern Romeoville area wanted their dogs to walk together for one hour, and the Pet Sitter has availability around midday on Saturdays, then the Pet Sitter can walk all four dogs at Conservation Park along the trails. Pet Taxi service is included to pick up and drop off dogs at the clients homes, though it is on a first-come-first-serve basis since the vehicle has limited space depending on dog sizes. For clients unable to request a Pet Taxi service, they are welcome to drop off their dog at the park/trail for the Pet Sitter and pick them up after the service is complete. For more information and setting up a Pack Play service, please contact us for details and arrangements before booking.
Bipetual Care does not offer Pet Boarding or Daycare services. When it comes to pet care, our focus is to offer safe and reliable services in the comfort of the pets home and neighborhood area in order to maintain familiarity and continue their care routines uninterrupted. This minimizes any stress and health risks for the pets, plus establishes trust with the Pet Sitter. If you’re looking to board your pets or send them to daycare, we can offer recommendations of local and professional Pet Boarding & Daycare businesses near you.
Before booking a service with Bipetual Care, we first require scheduling a Meet & Greet (free consultation) in your home with you and your pets present. This way, the Pet Sitter can introduce themself to your pets in the comfort of their environment, learn and discuss their care routine with you, and address any questions or concerns you may have in person. Once a Meet & Greet is scheduled then completed and all is well, we can move forward to set you up and schedule your first booking. Meet & Greets must be scheduled at least two weeks out in advance of requested booking dates. To schedule a Meet & Greet, please refer to our Contact page.
Bipetual Care uses the Scout for Pet Owners app for clients to directly schedule and automatically book services with us. Scout for Pet Owners accepts credit cards and PayPal as payment methods. Invoices for completed services are charged weekly on Tuesdays, with a receipt sent to clients via email. Click here to view a video tutorial of the Scout for Pet Owners app, and visit their F.A.Q. page for any questions or issues you may have with the app.
For cash payments, please address and mail to Bipetual Care LLC within three days (72 hours) of requesting a service, otherwise service will be declined if payment is not received within timespan. Mailing address to send cash:
Bipetual Care LLC
PO Box 7262
Romeoville, IL 60446
Bipetual Care does not accept check or money orders as payment methods.
So long as they are not located inside or facing towards any bathrooms and bedroom the Pet Sitter will sleep in, that is perfectly fine. We understand and respect your concern when it comes to security and having someone new inside your home, and we only request you respect the Pet Sitter’s privacy in these areas. Please show any and all cameras in the home during the Meet & Greet for the Pet Sitter to approve. Any unapproved cameras must be removed or unplugged before booking a service.
Yes, Bipetual Care is available to offer services on weekends and Holidays at an additional charge. Saturdays and Sundays are an additional 10% charge to the service booked on these days. Holidays are an additional 20% charge to the service booked on nationally recognized calendar dates. Holidays include but are not limited to:
– New Year’s Eve, New Year’s Day
– Valentine’s Day, St. Patrick’s Day, Easter Day
– Mother’s Day, Father’s Day
– Memorial Day, Independence Day, Labor Day
– Halloween, Election Day*, Thanksgiving
– Christmas Eve, Christmas Day
*Election Day runs a special 50% off deal on Drop-in Visit and Pet Walking services scheduled for this day.
If there is availability, yes, Bipetual Care can offer services requested last minute at an additional charge. Any bookings requested one day (24 hours) or less in advance are an additional 15% charge to the service and, if paying via cash, must be paid immediately to Bipetual Care via drop off or same-day mail.
If a booked service is cancelled one whole week (168 hours) or less before the stay begins, a 50% refund is available from the cancellation request date to the first seven calendar dates. This policy is waived for repeat services (e.g. daily dog walks, weekly visits) OR if the client wishes to reschedule a booked service within six months (180 days) of the original booked dates. A 100% refund is available if client cancels more than one week before the service begins OR if the Primary Pet Sitter has to cancel the stay for emergency reasons and the Secondary Pet Sitter, client’s emergency contacts, and/or a boarding kennel is not available to take in the pets as a contingency. Bipetual Care will make every effort to contact the client if such a situation were to occur.
Yes, you are welcome to give gratuity to Pet Sitters after they complete a service. You can click “Leave a Tip” in the report card email you receive from Scout after a completed service, or leave cash in your home for the Pet Sitter to take. For safety reasons, Pet Sitters are not permitted to share personal information (phone numbers, home addresses, etc.) with clients, so please do not offer to send a tip through an electronic transfer or mailing directly to Pet Sitter.